FAQS

A. An e-ticket is an event ticket sent to you through email, and it is printable at the end of placing your transaction through our website.
A. You will be emailed your ticket confirmation, which you will be able to print off and show at the entrance to your event to gain entry. You can also print your ticket at any time by logging in to your account area at Getmytickets.com.au. We strongly advise that you also take your payment credit/debit card.
A. Simply print out your emailed e-ticket confirmation and take that to the event with the payment card used to purchase the tickets. The event organiser will cross check the details with their records and you will gain entry.
A. Buying ticket in advance provides many benefits such as: Cheaper than the on the door price. Guarantees event entry. Queuing is minimised.
A. Sometimes event prices will change during the course of their listing. Booking tickets as early as possible is advised as events prices tend to increase when close to sell out and/or nearer to the event date
A. Booking fees will be applied to only a small number of events and these will be clearly displayed. However, we try our utmost to prevent booking fees needing to be charged. However there is a small transaction fee applicable per attendee and this is charged during the checkout process.
A. As soon as your payment is authorised you will get receive your e-ticket confirmation.
A. Double check the details you are entering and re-submit your card. If it is still failing, contact your credit card supplier for further information.
A. The venue or promoter is provided with the details of everyone who has purchased tickets for their event and will check at the door. As long as you take your e-ticket email confirmation with you, entry will be granted.
A. From time to time we will offer discounts for group bookings of over 10 people. Please call 0415 930 339 to talk to one of our sales agents, or email info@getmytickets.com.au
A. You can by an unlimited amount of tickets from the website as long as they are shown as available.
A. Any age restrictions are event specific and are highlighted next to each event so please be sure to check this before purchasing.
A. Call us on 0415 930 339 or email info@getmytickets.com.au, and we will arrange the confirmation to be resent. This can sometimes be due to an incorrect email address being entered during purchasing.
A. NO. All credit card transactions are managed without PayPal making it easier for you.
A. We offer some great incentives to event organisers to sell through our website. Please call 0415 930 339 to talk to one of our sales agents, or email info@getmytickets.com.au
A. We encourage customer feedback as we want all out customers to enjoy the best service. If you wish to bring any complaints to the attention of our team you can call 0415 930 339 or email info@getmytickets.com.au
A. No. Getmytickets is simply a service which acts as an online sales agent on behalf of event organisers and promoters.
A. Providing the event organiser agrees, a refund will be granted minus any booking fee per ticket. The booking fee varies depending on the event and ticket price.
A. E-mail unsubscribe@getmytickets.com.au and we will happily take you off our mailing list.

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